Yes! You can meet with your therapist online. All of our clinicians are able to meet with their clients online. Make sure to let the office know that you want a telehealth appointment when you contact them. If your session was scheduled for in-office, but you need to change it to telehealth, email your clinician using their email and cc the main office at riverside@rvacounseling.com

At RVA Counseling, we offer a range of mental health counseling services to support our clients in achieving their personal and relational goals. However, there are certain services that we do not provide as a private practice therapy office. These include: Crisis intervention services If you or someone you know is experiencing a mental health emergency, please call 988 or go to your nearest emergency room for immediate assistance Intensive in-home services Our focus is providing counseling services in our offices/virtually to individuals, couples, and families who are seeking support Psychiatric evaluations We do not provide psychiatric evaluations at RVA Counseling. We recommend contacting a licensed psychiatrist or mental health professional who specializes in these areas Prescription management We do not have a provider on staff so we are not able to offer prescription services at this time. If you have any questions about our services, please feel free to contact us.

Sometimes it takes trying out a few therapists before you find the right fit. We recommend you discuss your concerns with your clinician, and they could work with our admin team to find another clinician at our office that could be a better fit for you.

If you send us the front and back of your insurance card, we can determine the out-of-pocket cost of a session for you. We have clinicians credentialed with most insurance and medicaid plans: -Aetna* -Anthem* -Cigna* -Optima* -Optum/UHC -Piedmont Community Health Plan* -Tricare/Humana *Includes Medicaid plans If you reach out to our admins at riverside@rvacounseling.com, they can verify your insurance plan and potential costs.

No worries! We have two clinicians with low, self-pay rate. ​ Maeve Connaughton and Julia Holley charge $45/session. Please view our Notice of Good Faith Estimate for more information. Please reach out to our admins at riverside@rvacounseling.com to request your Good Faith Estimate before scheduling your appointment.

Before following this step-by-step guide, be sure to check your Telehealth confirmation email. This email will inform you about your appointment time and form of Telehealth Session. If your clinician meets via ZOOM, you will receive an email with your link directly from your clinician. Some clinicians will send the ZOOM link just before your appointment so be sure to check your email just before your appointment time. If your clinician uses TherapyNotes for their Telehealth Sessions, this step-by-step guide is for you. Be sure you know your login information for the portal. This is also where you completed your intake forms 1. First, you'll want to access the patient portal. You can do this by heading to our website. There is a portal button on the homepage, as seen below. You can also click here to access the portal. 2. Once you click on the client portal button, you'll be directed to this page. Since you're an established client with a login, you'll select, "Log In." 3. Once you've entered your login information, the image below shows what will be your 'Home Screen.' From here, you can select, "Join Now," and that will take you directly into your Telehealth Session. This is the quickest way to enter your Telehealth Session. If you run into issues logging into the portal, call our office and we can get that sorted out. You can also select, "Appointments," in the top menu bar. This will take you to a screen you'll see in step 4. 4. If you selected the "Appointments," option on the top bar, your screen will look like the image below. This is where you can manage and change your appointments as well. If you select, "Join Session," you'll be taken directly to your Telehealth Session. 5. Enjoy your Telehealth Session with your clinician.

Our clinician Kevin Salvas is now offering ADHD Assessments for children ages 6-18. This service will be a flat fee of $300; a non-refundable deposit will be collected at the time of scheduling and $175 will be due at the time of the first appointment. No insurances accepted. The assessment includes: - One hour assessment appointment - 30 minute follow-up appointment with results

Our office is located at 8003 Franklin Farms Drive, Suite 101 and Suite 131, Richmond, VA 23229, right off of Santa Rosa Road. We are situated within Forest Office Park. An identifier for our building is the TRG sign located out front. Our office is close to Henrico Doctors' Hospital and we can be reached by bus on GRTC Route 79, Patterson/Parham.

Now that you have scheduled your first appointment, there are some things you need to complete: A. Expect a welcome email confirming the time, date, and location of your appointment. B. Send a picture of your insurance card (front & back) and/or ID via email. C. Complete intake documents at least 48 hours before your appointment time. This gives the clinicians more time to review and prepare for your intake appointment and it also gives our administrative staff time to verify your insurance.

Click on the clinician's name to view their profile! Ages 5 and up: Fatima Batool Kaprice Jackson Kevin Salvas Kaitlin Ingebretsen Maeve Connaughton Julia Holley ​ Ages 12 and up: Jacquie Shires Mae Carter Ages 14 and up: Samantha Haling David Southall Ages 16 and up: Jonathan Goldwire

Yes. Late cancellations and no shows will be charged a $50.00 fee for the first occurrence. The second and any subsequent occurrences of no show or late-cancel appointments will be charged a full session fee of $140. Scheduled sessions require 24-hour notice to cancel or reschedule. Failure to cancel an appointment before the 24-hour cut off or simply not presenting to a session is considered a missed appointment and subject to fees. You are responsible for keeping your appointment within the 24-hour window. Counseling requires the collaborative effort of both you and your clinician. When you miss your scheduled appointment or cancel without the required 24-hour notice, you miss an opportunity for treatment and prevent someone else from having the opportunity to receive counseling. There are so many ways to let your clinician know you won't be able to make it to a session or are having difficulties with attending your appointment including- using the portal, emailing your clinician (all clinicians at RVA Counseling have an email of firstname@rvacounseling.com), using the Google Voice number your clinician may have provided you to text or call regarding scheduling, or by contacting the front office via email or phone. For telehealth sessions, most clinicians will log off after 15-20 minutes of nonpresentation to a session. If you fail to communicate with your clinician or our office at all, all future scheduled sessions will be canceled. Please contact your clinician or the office to request new appointment(s) once your account balance has been satisfied. For those with Medicaid Plans: Scheduled sessions require 24-hour notice to cancel or reschedule. Failure to cancel an appointment before the 24-hour cut off or simply not presenting to a session is considered a missed appointment. You are responsible for keeping your appointment within the 24-hour window. If you fail to communicate with your clinician or our office at all, all future scheduled sessions will be canceled. Please contact your clinician or the office to request new appointment(s). After 2 or more late-cancels or no-shows, we place you on a "same-day call" list, which means we will not schedule appointments for future dates and instead offer you the opportunity to contact the office or your clinician for same-day only openings.

Our session costs range from $45 - 160 depending on the clinician. Please view our Notice of Good Faith Estimate for more information. Not all of our clinician are able to accept insurance. If you are using insurance, you may have none, part, or all of your session covered. It depends on your specific insurance plan. Please note that our interns are unable to accept any form of insurance. Please reach out to our admins at riverside@rvacounseling.com to request your Good Faith Estimate or to verify your insurance plan and potential costs.

We understand that counseling can be expensive, and we do what we can to increase accessibility. We have a clinician with a low, self-pay rate. Maeve Connaughton and Julia Holley charge $45/session.

There a couple of ways to schedule a session! Option A: Once you find a clinician that you want to work with, go to their profile and click, "schedule an appointment." That link will direct you to our portal system, so you can set up an appointment. Option B: Submit a contact form which is on the bottom of our Home page. Option C: Call us at (804) 716-0428 or email the office at riverside@rvacounseling.com Looking forward to helping you with your journey!