Question 1

Where are you located?

Accepted Answer

Our office is located at 8003 Franklin Farms Drive, Suite 101 and Suite 131, Richmond, VA 23229, right off of Santa Rosa Road.  We are situated within Forest Office Park. An identifier for our building is the TRG sign located out front. Our office is close to Henrico Doctors' Hospital and we can be reached by bus on GRTC Route 79, Patterson/Parham.

Question 2

Can I meet with my therapist online?

Accepted Answer

Yes! You can meet with your therapist online. All of our clinicians are able to meet with their clients online. Make sure to let the office know that you want a telehealth appointment when you contact them.

If your session was scheduled for in-office, but you need to change it to telehealth, email the main office at scheduling@rvacounseling.com.

Question 3

How do I log into my Telehealth Session?

Accepted Answer

Before following this step-by-step guide, be sure to check your Telehealth confirmation email. This email will inform you about your appointment time for your Telehealth Session. Our clinicians use TherapyNotes for their Telehealth Sessions. This step-by-step guide is for you. Be sure you know your login information for the portal. This is also where you completed your intake forms

1. First, you'll want to access the patient portal. You can do this by heading to our website. There is a portal button on the homepage, as seen below. You can also click here to access the portal.

2. Once you click on the client portal button, you'll be directed to this page. Since you're an established client with a login, you'll select, "Log In."

3. Once you've entered your login information, the image below shows what will be your 'Home Screen.' From here, you can select, "Join Now," and that will take you directly into your Telehealth Session. This is the quickest way to enter your Telehealth Session. If you run into issues logging into the portal, call our office and we can get that sorted out.
You can also select, "Appointments," in the top menu bar. This will take you to a screen you'll see in step 4.

4. If you selected the "Appointments," option on the top bar, your screen will look like the image below. This is where you can manage and change your appointments as well. If you select, "Join Session," you'll be taken directly to your Telehealth Session.

5. Enjoy your Telehealth Session with your clinician.

Question 4

How do I schedule a session?

Accepted Answer

There are a couple of ways to schedule a session!

Option A: Submit a contact form which is on the bottom of our Home page.
Option B: Call us at (804) 716-0428 
Option C: Email the office at scheduling@rvacounseling.com

Looking forward to helping you with your journey!

Question 5

Which clinicians work with children?

Accepted Answer

Click on the clinician's name to view their profile!

Ages 5 and up:
Fatima Batool 
Kevin Salvas 
Kaitlin Ingebretsen 
Kendra Charles
Brian Caperton

Ages 13 and up:
Kat Brewer

Ages 14 and up:
David Southall

Ages 16 and up:
Jonathan Goldwire

Question 6

I've scheduled my first appointment. Now what?

Accepted Answer

Now that you have scheduled your first appointment, there are some things you need to complete:
A. Expect a welcome email confirming the time, date, and location of your appointment.
B. Send a picture of your insurance card (front & back) and/or ID via email.
C. Complete intake documents at least 48 hours before your appointment time. This gives the clinicians more time to review and prepare for your intake appointment and it also gives our administrative staff time to verify your insurance.

Question 7

What if it doesn't feel like a good fit with my clinician?

Accepted Answer

Sometimes it takes trying out a few therapists before you find the right fit. We recommend you discuss your concerns with your clinician, and they could work with our admin team to find another clinician at our office that could be a better fit for you.

Question 8

How much will my session cost?

Accepted Answer

Our therapy session costs range from $45 - $190 depending on the clinician. Please view our Notice of Good Faith Estimate for more information.

Not all of our clinicians are able to accept insurance. If you are using insurance, you may have none, part, or all of your session covered. It depends on your specific insurance plan. Please note that our interns are unable to accept any form of insurance.

Please reach out to our admins at scheduling@rvacounseling.com to request your Good Faith Estimate or to verify your insurance plan and potential costs.

Question 9

Will I be charged if I miss my appointment?

Accepted Answer

Yes. Late cancellations and no shows will be charged a $50.00 fee for the first occurrence.

The second and any subsequent occurrences of no show or late-cancel appointments will be charged a full session fee of $170.

Scheduled sessions require 24-hour notice to cancel or reschedule. Failure to cancel an appointment before the 24-hour cut off or simply not presenting to a session is considered a missed appointment and subject to fees.  You are responsible for keeping your appointment within the 24-hour window.
Counseling requires the collaborative effort of both you and your clinician. When you miss your scheduled appointment or cancel without the required 24-hour notice, you miss an opportunity for treatment and prevent someone else from having the opportunity to receive counseling.

There are so many ways to let your clinician know you won't be able to make it to a session or are having difficulties with attending your appointment including- using the portal, emailing your clinician (all clinicians at RVA Counseling have an email of firstname@rvacounseling.com), using the Google Voice number your clinician may have provided you to text or call regarding scheduling, or by contacting the front office via email or phone. For telehealth sessions, most clinicians will log off after 15-20 minutes of nonpresentation to a session.

If you fail to communicate with your clinician or our office at all, all future scheduled sessions will be canceled. Please contact your clinician or the office to request new appointment(s) once your account balance has been satisfied.

For those with Medicaid Plans:

Scheduled sessions require 24-hour notice to cancel or reschedule. Failure to cancel an appointment before the 24-hour cut off or simply not presenting to a session is considered a missed appointment.  You are responsible for keeping your appointment within the 24-hour window.

If you fail to communicate with your clinician or our office at all, all future scheduled sessions will be canceled. Please contact your clinician or the office to request new appointment(s).

After 2 or more late-cancels or no-shows, we place you on a "same-day call" list, which means we will not schedule appointments for future dates and instead offer you the opportunity to contact the office or your clinician for same-day only openings.

Question 10

What if I don't have insurance?

Accepted Answer

No worries! We have Master's Level interns with low, self-pay rate. ​We have a new intern coming in May 2025.

Our interns charge $45/session.

Please view our Notice of Good Faith Estimate for more information.

Please reach out to our admins at scheduling@rvacounseling.com to request your Good Faith Estimate before scheduling your appointment.

Question 11

How do I know if you take my insurance?

Accepted Answer

We take commercial insurances including Medicaid and Medicare. 
 
If you would like to inquire whether a specific clinician is in-network with your insurance plan, you can email the front and back of your insurance card to billing@rvacounseling.com. We can verify your insurance plan and potential costs.

Question 12

What services do you NOT provide?

Accepted Answer

At RVA Counseling, we offer a range of mental health counseling services to support our clients in achieving their personal and relational goals. However, there are certain services that we do not provide as a private practice therapy office. These include:

Crisis intervention services
If you or someone you know is experiencing a mental health emergency, please call 988 or go to your nearest emergency room for immediate assistance
Intensive in-home services
Our focus is providing counseling services in our offices/virtually to individuals, couples, and families who are seeking support

Question 13

What if I can't afford to pay out of pocket?

Accepted Answer

We understand that counseling can be expensive, and we do what we can to increase accessibility. We are proud to have Master's Level interns that see clients at a low, self-pay rate. Reach out to inquire about our intern availability.

Interns charge $45/session.

Question 14

Who should I contact regarding billing issues or questions?

Accepted Answer

Our Billing Specialist Tracy Bentley can be reached at billing@rvacounseling.com or call 804-803-1104

FAQ's